FAQ: runScribe: Wearable for the Data-Driven Athlete
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Do I need to run with my phone?

Nope. We’ve got plenty of storage memory in runScribe, so you just run, and upload your data when you get back via our mobile sync app (for iOS and Android).

Last updated: August 20, 2014 09:46

Which of my current running gadgets can runScribe replace?

If you’ve got a traditional activity tracker that counts steps or a running footpod that tracks speed and distance, runScribe can replace both of those. runScribe provides deeper data, delivering 13 detailed metrics including kinematic measurements, which have never been available before in a consumer device.

Last updated: August 20, 2014 09:35

What is my runScore, and how is it calculated?

Your runScore is a measurement of the intensity of your run, based on your runScribe history. It is unique to you, and the score gets smarter over time. To determine the runScore, we analyze the 13 metrics reported by runScribe and compare it with your earlier runs to help you assess the overall stress of your run. Our goal with runScore is provide you with a quick way to assess the overall run, compare it to previous runs, and easily drill down into the details to understand why your runScore changes in different environments.

Last updated: August 20, 2014 09:46

How do you know runScribe is accurate?

We built runScribe using the same sensor technology used in Inertial Measurement Units (IMUs), which are found in everything from unmanned aerial vehicles (UAVs) to satellites to the Mars lander. These units work by combining the results from an array of sensors (accelerometers, gyroscopes, and magnetometers) to precisely determine rotational attributes like pitch, roll, and yaw. These results then feed into our patent-pending footsteps model in order to compute runScribe metrics. You can learn more about some of our validation testing on our blog on www.runscribe.com

Last updated: August 20, 2014 09:46

Don’t I need one runScribe for each shoe?

Movement patterns are will be different between your left and right sides, but with runScribe, you can switch the unit from side to side between runs or even the same run. Knowing some athletes will want simultaneous data, we’ve given Kickstarter backers the option to buy a runScribe pack with two runScribes.

Last updated: August 20, 2014 09:46

Does it have to be on the back of my shoe?

Testing has shown that we get the best data when runScribe is firmly attached to the back of your shoe. We’re testing other mounting options—recognizing that there will likely be trade-offs in data quality.

Last updated: August 20, 2014 09:46

How does runScribe attach to my shoe?

We will provide you with two mounting options. One is a cradle for runScribe attached to a clip that slips over the back of your shoe. Most runners we’ve tested prefer the clip, which can easily be swapped between different shoes. If the clip isn’t for you, we’ll also provide a cradle and removable adhesive that allows you to mount directly to the back of your shoe. We will ship runScribe with a couple packs of adhesive, so you can decide what works best for you.

Last updated: August 20, 2014 09:46

How do I upload and see the data runScribe collected?

A runScribe app available for Bluetooth Smart–enabled mobile devices will automatically transfer the stored runScribe data up to our server. Firmware updates to runScribe will be provided via your Bluetooth Smart device and the runScribe app.

Once you set up your runScribe account, you’ll be able to see all your data and the tools we’ve developed to simplify the analysis on the web site. We’re also working with other partners out there to take advantage of our unique data. Let us know which sites you’d like to see us integrated with!

Last updated: August 20, 2014 09:46

Will runScribe be compatible with my running watch?

This is definitely on our radar, but not a done deal, yet! We built runScribe with the capability to stream speed/cadence/distance via ANT+ Stride Based Speed/Cadence profile, and also through the equivalent Bluetooth Low Energy profile. We plan to survey our backers and determine how much demand is out there for this type of feature from our community.

Last updated: August 20, 2014 09:46

What is runScribe doing with the crowdsourced database of running metrics?

In any given year, up to 65% of runners get injured. By creating the first crowdsourced databank of kinematic metrics, we can finally have access to real-world information to help understand larger trends in running. We’re planning to look into some of the bigger geeky questions related to Foot Strike Type, implications of shoe selection, pronation, and gait retraining.

Our goal is to help athletes make smarter decisions that allow them to enjoy the sport they love with fewer injuries.

Last updated: August 20, 2014 09:46

Is my personal data safe?

Scribe Labs does not share, rent, or sell personally identifiable information. A key element of our mission is to use crowdsourced data to help understand issues that runners face and then share what we’ve learned with the running community. With that in mind, your data may be aggregated with other user data to help us (or external parties) do analysis and research; improve the quality of our products, services, tools and web site; provide averages for community members to use for comparison and analysis; or for other purposes we haven’t identified yet. But, we will remain committed to ensuring data will not be personally identifiable.

Last updated: August 20, 2014 09:46

Will you ship internationally?

Yes!

Last updated: August 20, 2014 09:46

When will runScribe be available to the general public?

Our first priorities are to 1.) reach our funding goals via Kickstarter and 2.) make sure our Kickstarter backers get their orders fulfilled. Our plans to sell to the general public, post-Kickstarter are still in the works!

Last updated: August 20, 2014 09:46

Is runScribe waterproof?

We designed runScribe to the IP7 Standard - which means it’s good under 1m of water. So creek crossing should be fine - but no scuba diving !

Last updated: August 20, 2014 09:46

Why not rechargeable?

This has been a ‘hot’ topic internally. Ultimately, it was to keep size/weight as low as possible, with the longest battery life. CR2032s are really hard to beat!

Last updated: August 20, 2014 09:53

Can I use two runScribe Pro individually as well as together?

Yes. You will get a single account that you can upload R+L or R or L data. If you want to share runScribes with family or friends, you’re welcome to do so, under your account.

Last updated: August 20, 2014 09:46

What happens after my 1 year free subscription?

Our goal is to make the data as accessible as possible. We’re hopeful that when we launch runScribe we will can continue to offer access to data for free. But given we’re a startup, we don’t want to make promises we can’t keep…so we’ve included that caveat. That said, we’re working toward a low/no cost model.

Last updated: August 20, 2014 12:33

My question wasn’t answered here. How can I reach you?

Feel free to post your question in comments, send us a message via Kickstarter, or ping us at [email protected]. We will try to answer all the questions that come our way as fast as we can, and update our FAQ on a regular basis.

Last updated: August 20, 2014 09:46

Can I upgrade my runScribe Pro to runScribe Science ?

In order to support the much higher data requirement, the Science units will include a much larger flash memory - which just isn’t required in the non-Science versions. So if you need the raw-data capability then you’ll want to get the Science.

Last updated: August 21, 2014 11:29

Does runScribe Science include access to the advanced metrics ?

Along with access to raw data, runScribe Science will also include access to all of the advanced metrics.

Last updated: August 21, 2014 11:30

Why not rechargeable ?

This is something that we spent a lot of time thinking about, given our design goals: - water resistant to IP7 - smallest form factor & lightest weight possible - longest battery life possible (hard to beat CR2032 - rechargeable of same size would be ~10hrs) - instantly replace (who hasn’t remembered to charge their Garmin b4 a big event?) - readily available (can get them just about anywhere–even in bulk)

Last updated: August 27, 2014 15:43

Can runScribe be used while running barefoot?

Neither of us are barefoot runners or are any of our current testers. But, Tim has done a few (short) barefoot runs using kinesio tape to attach the adhesive cradle to the back of his foot. Kinesio tape is tough and has some resistance to moisture, so it is likely your best option (short of using screws!). Tim’s data is pretty interesting compared to his preferred low heel drop trail shoes.

Last updated: September 03, 2014 13:19

What if I don't have an iOS or Android device with Bluetooth Smart?

Currently – runScribe requires a Bluetooth Smart Ready iOS or Android device in order to sync/upload the data.

The runScribe Science Pack does come with a High Speed Download adapter that can be used with a Windows or Mac computer to upload the data – so that is an option – if you’re really wanting to get hold of a runScribe.

Last updated: September 07, 2014 10:20

What about Windows Mobile?

For launch – we are only offering support on iOS and Android.

Last updated: September 07, 2014 10:22

How do I know if my iOS or Android Phone is Bluetooth Smart Ready?

The Bluetooth Special Interest Group maintains a list of the growing number of devices that support Bluetooth Smart / Low Energy Bluetooth : http://www.bluetooth.com/Pages/Bluetooth-Smart-Devices-List.aspx#SmartReady

Last updated: September 14, 2014 13:57

Which of my current running gadgets can runScribe replace?

If you’ve got a traditional activity tracker that counts steps or a running footpod that tracks speed and distance, runScribe can replace both of those. runScribe provides deeper data, delivering 13 detailed metrics including kinematic measurements, which have never been available before in a consumer device. Last updated: Wed, Aug 20 2014 12:35 pm EDT

What is my runScore, and how is it calculated?

Your runScore is a measurement of the intensity of your run, based on your runScribe history. It is unique to you, and the score gets smarter over time. To determine the runScore, we analyze the 13 metrics reported by runScribe and compare it with your earlier runs to help you assess the overall stress of your run. Our goal with runScore is provide you with a quick way to assess the overall run, compare it to previous runs, and easily drill down into the details to understand why your runScore changes in different environments. Last updated: Wed, Aug 20 2014 12:46 pm EDT

How do you know runScribe is accurate?

We built runScribe using the same sensor technology used in Inertial Measurement Units (IMUs), which are found in everything from unmanned aerial vehicles (UAVs) to satellites to the Mars lander. These units work by combining the results from an array of sensors (accelerometers, gyroscopes, and magnetometers) to precisely determine rotational attributes like pitch, roll, and yaw. These results then feed into our patent-pending footsteps model in order to compute runScribe metrics. You can learn more about some of our validation testing on our blog on www.runscribe.com Last updated: Wed, Aug 20 2014 12:46 pm EDT

Don’t I need one runScribe for each shoe?

Movement patterns are will be different between your left and right sides, but with runScribe, you can switch the unit from side to side between runs or even the same run. Knowing some athletes will want simultaneous data, we’ve given Kickstarter backers the option to buy a runScribe pack with two runScribes. Last updated: Wed, Aug 20 2014 12:46 pm EDT

Does it have to be on the back of my shoe?

Testing has shown that we get the best data when runScribe is firmly attached to the back of your shoe. We’re testing other mounting options—recognizing that there will likely be trade-offs in data quality. Last updated: Wed, Aug 20 2014 12:46 pm EDT

How does runScribe attach to my shoe?

We will provide you with two mounting options. One is a cradle for runScribe attached to a clip that slips over the back of your shoe. Most runners we’ve tested prefer the clip, which can easily be swapped between different shoes. If the clip isn’t for you, we’ll also provide a cradle and removable adhesive that allows you to mount directly to the back of your shoe. We will ship runScribe with a couple packs of adhesive, so you can decide what works best for you. Last updated: Wed, Aug 20 2014 12:46 pm EDT

How do I upload and see the data runScribe collected?

A runScribe app available for Bluetooth Smart–enabled mobile devices will automatically transfer the stored runScribe data up to our server. Firmware updates to runScribe will be provided via your Bluetooth Smart device and the runScribe app. Once you set up your runScribe account, you’ll be able to see all your data and the tools we’ve developed to simplify the analysis on the web site. We’re also working with other partners out there to take advantage of our unique data. Let us know which sites you’d like to see us integrated with! Last updated: Wed, Aug 20 2014 12:46 pm EDT

Do I need to run with my phone?

Nope. We’ve got plenty of storage memory in runScribe, so you just run, and upload your data when you get back via our mobile sync app (for iOS and Android). Last updated: Wed, Aug 20 2014 12:46 pm EDT

Will runScribe be compatible with my running watch?

This is definitely on our radar, but not a done deal, yet! We built runScribe with the capability to stream speed/cadence/distance via ANT+ Stride Based Speed/Cadence profile, and also through the equivalent Bluetooth Low Energy profile. We plan to survey our backers and determine how much demand is out there for this type of feature from our community. Last updated: Wed, Aug 20 2014 12:46 pm EDT

What is runScribe doing with the crowdsourced database of running metrics?

In any given year, up to 65% of runners get injured. By creating the first crowdsourced databank of kinematic metrics, we can finally have access to real-world information to help understand larger trends in running. We’re planning to look into some of the bigger geeky questions related to Foot Strike Type, implications of shoe selection, pronation, and gait retraining. Our goal is to help athletes make smarter decisions that allow them to enjoy the sport they love with fewer injuries. Last updated: Wed, Aug 20 2014 12:46 pm EDT

Is my personal data safe?

Scribe Labs does not share, rent, or sell personally identifiable information. A key element of our mission is to use crowdsourced data to help understand issues that runners face and then share what we’ve learned with the running community. With that in mind, your data may be aggregated with other user data to help us (or external parties) do analysis and research; improve the quality of our products, services, tools and web site; provide averages for community members to use for comparison and analysis; or for other purposes we haven’t identified yet. But, we will remain committed to ensuring data will not be personally identifiable. Last updated: Wed, Aug 20 2014 12:46 pm EDT

Will you ship internationally?

Yes! Last updated: Wed, Aug 20 2014 12:46 pm EDT

When will runScribe be available to the general public?

Our first priorities are to 1.) reach our funding goals via Kickstarter and 2.) make sure our Kickstarter backers get their orders fulfilled. Our plans to sell to the general public, post-Kickstarter are still in the works! Last updated: Wed, Aug 20 2014 12:46 pm EDT

Is runScribe waterproof?

We designed runScribe to the IP7 Standard - which means it’s good under 1m of water. So creek crossing should be fine - but no scuba diving ! Last updated: Wed, Aug 20 2014 12:46 pm EDT

Why not rechargeable?

This has been a ‘hot’ topic internally. Ultimately, it was to keep size/weight as low as possible, with the longest battery life. CR2032s are really hard to beat! Last updated: Wed, Aug 20 2014 12:53 pm EDT

Can I use two runScribe Pro individually as well as together?

Yes. You will get a single account that you can upload R+L or R or L data. If you want to share runScribes with family or friends, you’re welcome to do so, under your account. Last updated: Wed, Aug 20 2014 12:46 pm EDT

What happens after my 1 year free subscription?

Our goal is to make the data as accessible as possible. We’re hopeful that when we launch runScribe we will can continue to offer access to data for free. But given we’re a startup, we don’t want to make promises we can’t keep…so we’ve included that caveat. That said, we’re working toward a low/no cost model. Last updated: Wed, Aug 20 2014 3:33 pm EDT

My question wasn’t answered here. How can I reach you?

Feel free to post your question in comments, send us a message via Kickstarter, or ping us at [email protected]. We will try to answer all the questions that come our way as fast as we can, and update our FAQ on a regular basis. Last updated: Wed, Aug 20 2014 12:46 pm EDT

Can I upgrade my runScribe Pro to runScribe Science ?

In order to support the much higher data requirement, the Science units will include a much larger flash memory - which just isn’t required in the non-Science versions. So if you need the raw-data capability then you’ll want to get the Science. Last updated: Thu, Aug 21 2014 2:29 pm EDT

Does runScribe Science include access to the advanced metrics ?

Along with access to raw data, runScribe Science will also include access to all of the advanced metrics. Last updated: Thu, Aug 21 2014 2:30 pm EDT

Why not rechargeable ?

This is something that we spent a lot of time thinking about, given our design goals: - water resistant to IP7 - smallest form factor & lightest weight possible - longest battery life possible (hard to beat CR2032 - rechargeable of same size would be ~10hrs) - instantly replace (who hasn’t remembered to charge their Garmin b4 a big event?) - readily available (can get them just about anywhere–even in bulk) Last updated: Wed, Aug 27 2014 6:43 pm EDT

Can runScribe be used while running barefoot?

Neither of us are barefoot runners or are any of our current testers. But, Tim has done a few (short) barefoot runs using kinesio tape to attach the adhesive cradle to the back of his foot. Kinesio tape is tough and has some resistance to moisture, so it is likely your best option (short of using screws!). Tim’s data is pretty interesting compared to his preferred low heel drop trail shoes. Last updated: Wed, Sep 3 2014 4:19 pm EDT

What if I don’t have an iOS or Android device with Bluetooth Smart?

Currently – runScribe requires a Bluetooth Smart Ready iOS or Android device in order to sync/upload the data. The runScribe Science Pack does come with a High Speed Download adapter that can be used with a Windows or Mac computer to upload the data – so that is an option – if you’re really wanting to get hold of a runScribe. Last updated: Sun, Sep 7 2014 1:20 pm EDT

What about Windows Mobile?

For launch – we are only offering support on iOS and Android. Last updated: Sun, Sep 7 2014 1:22 pm EDT

How do I know if my iOS or Android Phone is Bluetooth Smart Ready?

The Bluetooth Special Interest Group maintains a list of the growing number of devices that support Bluetooth Smart / Low Energy Bluetooth : http://www.bluetooth.com/Pages/Bluetooth-Smart-Devices-List.aspx#SmartReady Last updated: Sun, Sep 14 2014 4:57 pm EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us